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Order complaints

Sign in with your buying company to submit an order complaint. Review responses are recorded here. Refund eligibility and response times require staff review.

Macro photographs

Attach close-up images of the damage, such as prongs, girdle or surface. Each file is fingerprinted before upload and verified on receipt. Up to 12 images.

Submission records your complaint for review. Testing, returns and refunds require a separately confirmed decision.

Complaint cases

Use this portal for order complaints and review status. Additional contact details and response times have not been confirmed.